Return And Refund Policy
At Kuwaha Hairs, our goal is to provide our customers with high-quality, original human hair that meets our standards. Because hair products are personal-use items, we have specific requirements for returns and exchanges.
Eligibility for Returns
Customers may request a return or exchange within 7 days of delivery if the product meets all of the following conditions:
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The hair has not been worn, installed, washed, brushed excessively, cut, colored, bleached, permed, chemically treated, or altered in any way.
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The hair remains in its original condition and packaging.
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All original tags, labels, bundles, closures, frontals, lace, and accessories are intact.
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The product does not have perfume, makeup, smoke, oils, products, or other odors.
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The product has not been installed or used.
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The customer provides proof of purchase or the original order number.
For hygiene and quality-control reasons, we cannot accept returns of hair that has been worn, installed, washed, altered, or otherwise used.
Return Period
Return requests must be submitted within 7 calendar days of the date the package is shown as delivered by the shipping carrier.
Return requests submitted after this period may not be accepted.
How to Request a Return
To request a return, contact Kuwaha Hairs Customer Service at [insert email address] and provide:
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Your full name
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Order number
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Date of purchase
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Reason for the return
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Photos or videos of the product, when requested
Do not ship an item back until your return request has been approved by Kuwaha Hairs.
Return Shipping
If the return is due to a customer preference, incorrect selection, or change of mind, the customer is responsible for the return shipping cost.
If the product was sent incorrectly or is confirmed to have a manufacturing or quality issue attributable to Kuwaha Hairs, we will provide instructions for returning the product and may cover the applicable return shipping cost.
Refunds
Once we receive and inspect the returned product, we will notify you whether the return has been approved.
If approved, the refund will be issued to the original payment method.
Original shipping charges are generally non-refundable, except when the return is the result of an error by Kuwaha Hairs or another circumstance approved by management.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Exchanges
If you receive the wrong product or an item that is confirmed to have a qualifying defect, Kuwaha Hairs may offer an exchange or replacement, subject to product availability.
Customers requesting an exchange because they selected the wrong length, texture, color, or product are responsible for applicable shipping costs and any price difference.
Damaged or Incorrect Orders
Please inspect your package immediately after delivery.
If your order arrives damaged, incomplete, or contains the wrong item, contact us within 48 hours of delivery.
Please provide clear photos of:
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The shipping package
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The shipping label
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The damaged product
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All products received
Keep all original packaging until your claim has been resolved.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Hair that has been worn or installed
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Hair that has been washed or conditioned
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Hair that has been cut, colored, bleached, permed, or chemically treated
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Hair with glue, adhesive, tape, styling products, oils, makeup, or other substances
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Custom-made or personalized products
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Clearance or final-sale items
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Gift cards
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Products returned without prior authorization
Quality Claims
At Kuwaha Hairs, quality is our guarantee. If you believe your hair does not meet our stated product description or quality standards, please contact us promptly.
Quality claims will be reviewed individually. Customers may be asked to provide photographs or videos showing the issue so that our team can properly evaluate the claim.
Normal characteristics of human hair, including minor variations in texture, color, density, or wave pattern, may not qualify as defects.
Refused or Unauthorized Returns
Packages returned without prior approval may be refused or returned to the customer at the customer’s expense.
Kuwaha Hairs reserves the right to refuse a return if the product does not meet the requirements outlined in this policy.
Refund Abuse and Fraud
Kuwaha Hairs reserves the right to investigate suspicious, fraudulent, or repeated return activity and may refuse returns or refunds where permitted by law.
Contact Us
For questions about returns, exchanges, refunds, or product quality, please contact:
Kuwaha Hairs
Email: perfectionbeauty@kuwahahairs.com
Phone: N/a
Website: kuwahahairs.com
Kuwaha Hairs — Quality Human Hair. Quality Is Our Guarantee.
One recommendation: Before putting this on your website, I would customize the 7-day return window, 48-hour damage window, refund timing, and whether sale/customized items are final sale to match how you actually want to operate. Also, because return policies can be subject to state consumer-protection rules, it’s worth having the final version reviewed for your business location.